Terms & Conditions

1. Definitions
1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
1.1.1 Booking’: is defined in clause 2.5.
1.1.2 Camping Dates’: the dates on which you require the Campsite Services as notified to Us during your Reservation;
1.1.3 Campsite Rules’: The rules set out in the Appendix to these Terms;
1.1.4 Campsite Services’: the campsite services that We are providing to you including admission to the campsite, the provision of a camping pitch, provision of toilet and shower facilities and any other services relating to the management and running of the campsite;
1.1.5 Event Outside Our Control’: is defined in clause 7.2;
1.1.6 Reservation’: your reservation for the Campsite Services, whether made online via our website www.silverstone-camping.co.uk, or in person or by telephone (in which case details of your verbal Reservation will be recorded by Us in writing);
1.1.7 Terms’: the terms and conditions set out in this document; and
1.1.8 We/Our/Us’: the owners of Litchlake Farm, Buckingham Road, Silverstone, Northamptonshire, NN12 8TJ, namely Steven and Susan Tustian.
1.2 When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.
2. Our contract with you
2.1 These are the terms and conditions on which We supply the Campsite Services to you.
2.2 Please ensure that you read these Terms carefully, and check that the details of your Booking and in these Terms are complete and accurate, before you make the Booking. If you think that there is a mistake, please contact Us to discuss, and please make sure that you ask Us to confirm any changes in writing to avoid any confusion between you and Us.
2.3 These Terms, your Booking and the Campsite Rules constitute the whole agreement between you and Us.
2.4 When you make a Reservation with Us, this does not mean We have accepted your Reservation. Our acceptance of your Reservation will take place as described in clause 2.5. If We are unable to supply you with the Campsite Services, We will inform you of this and We will not process the Booking.
2.5 These Terms will become binding on you and Us when We issue you with a written acceptance of your Reservation through Our website or We contact you in writing or confirm in person that We are able to provide you with the Campsite Services, at which point a contract will come into existence between you and Us in accordance with these Terms. This contract constitutes your Booking.
3. Provision of Campsite Services
3.1 We will supply the Campsite Services to you during the Camping Dates PROVIDED THAT you comply with the Campsite Rules
3.2 If you do not pay Us for the Campsite Services when you are supposed to as set out in clause 5.3, We may refuse or suspend the provision of the Campsite Services to you with immediate effect until you have paid Us the outstanding amounts. We will contact you to tell you this.
4. If there is a problem with the Campsite Services
4.1 In the unlikely event that there is any problem with the Campsite Services:
4.1.1 please contact Us and tell Us as soon as reasonably possible;
4.1.2 please give Us a reasonable opportunity to investigate and correct any problems.
4.2 As a consumer, you have legal rights in relation to any Campsite Services not carried out with reasonable skill and care. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
5. Price and payment
5.1 The price of the Campsite Services will be set out in Our price list in force at the time We confirm your Booking. Our prices may change at any time, but price changes will not affect Bookings that We have confirmed with you.
5.2 Our prices include VAT.
5.3 You must pay the full price of the Campsite Services at the time of making your Booking. Your rights to a refund on cancellation are set out in clause 8.
6. Our liability with you
6.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they
an obvious consquence of our breach or if they were contemplated by you and us at the time we entered into this contract. We do not exclude or limit in any way our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or for fraud of fraudulent misrepresentation.
6.2 Save as stated in clause 6.1, you use the campsite services at your own risk and you are responsible for your own health and safety, camping equipment, vehicles and other property belong to you. We hereby exclude any liability for any injury, loss or damage incurred to your or your property during your stay at the campsite.
7. Events Outside Our Control
7.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
7.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or the existence of, threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
7.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
7.3.1 We will contact you as soon as reasonably possible to notify you; and
7.3.2 Our obligations under these Terms will be suspended. Where the Event Outside Our Control affects Our provision of the Campsite Services to you, We will, if practical to do so, restart the Campsite Services as soon as reasonably possible after the Event Outside Our Control is over.
7.4 If the whole or part of a Booking is cancelled by you or Us due to an Event Outside Our Control, We will refund you the price relating to that part of the Booking less any costs (including administration costs) We reasonably incur. We will tell you what these costs are (if any) when you contact Us.
8. Your cancellation rights
8.1 PLEASE NOTE: There are NO REFUNDS OR EXCHANGES for cancelled bookings unless such a cancellation is due to an Event Outside Our Control. Your rights for cancelling due to an Event Outside Our Control are set out in clause 7.4.
8.2 If you cancel a Booking because of Our failure to comply with these Terms (except where We have been affected by an Event Outside Our Control), We will refund you the price relating to that part of the Booking less any costs (including administration costs) We reasonably incur. We will tell you what these costs are (if any) when you contact Us.
9. Our cancellation rights
9.1 In the unlikely event that We have to cancel a Booking We will promptly contact you to notify you of this fact.
9.2 If We have to cancel a Booking due to unavailability of key personnel or facilities (for instance, lack of pitch spaces) and you have made any payment in advance for the Campsite Services that have not been provided to you, We will refund these amounts to you in full.
9.3 We have the right at any time to cancel the whole or part of a Booking, or refuse admission or re-admission to the campsite with immediate effect by giving you written notice if:
9.3.1 you do not pay Us when you are supposed to as set out in clause 5.3; or
9.3.2 you break the contract or are in breach of the Campsite Rules, and you do not correct or fix the situation within the time period of Us asking you to do so in writing or verbally,
9.3.2 in which case, you will be required to remove all your property, vehicles and equipment from the campsite and no refund of any price paid to Us shall be made to you.
10. How to contact Us
10.1 If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer service team at 01327 857955 or by e-mailing Us at litchlakefarm@tesco.net.
10.2 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing (for example, to cancel the contract), you can send this to Us by e-mail, by hand, or by post to Litchlake Farm, Buckingham Road, Silverstone, Northamptonshire, NN12 8TJ. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by hand, or by post to the address you provide to Us.
11. We will use the personal information you provide to Us to:
11.1 We will use the personal information you provide to Us to:
11.1.1 provide the Campsite Services;
11.1.2 process your payment for the Campsite Services; and
11.1.3 inform you about similar products or services that We provide, but you may stop receiving these at any time by contacting Us.
11.2 We will not give your personal data to any other third party.
12. Other important terms
12.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.
12.2 You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
12.3 This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
12.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.5 If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
12.6 These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts.

Appendix – Litchlake Farm Campsite Rules

NO FIREWORKS Read our fireworks policy

IMPORTANT SAFETY NOTICE TO ALL VISITORS – MAKE SURE EVERYONE READS AND UNDERSTANDS THIS NOTICE.

For your own safety, & the safety of others, the following rules apply to all persons whilst on this site:

DO NOT light any open fires or use fireworks.
DO NOT bring any fire pits of chimeras’.
DO NOT drink and drive.
DO NOT annoy other site users.
DO NOT leave valuables unattended.
DO NOT park on the main or side roads.

ALL OPEN FIRES, FIREWORKS AND INCENDIARY DEVICES OF ANY KIND ARE STRICTLY BANNED.

CHINESE LANTERNS ARE ILLEGAL – DO NOT BRING THEM, USE THEM OR LIGHT THEM. IF YOU DO, YOU WILL BE REMOVED FROM THE SITE IMMEDIATELY, WITH NO REFUND.

BBQ’s are permitted – provided that they are raised off the ground. Under no circumstances should wood be burnt on site – please only use charcoal or gas BBQ’s on site.

The police will attend to anyone in possession of fireworks or incendiary devices and you will be removed from the site immediately, with no refund.

You are on a large site in the country with temporary facilities and are responsible for taking precautions to behave in a sensible way to avoid injury. You are responsible for bringing torches, fire extinguishers and first aid kits for your personal safety.

Security regularly patrols the site but cannot be everywhere at one time. Guests are responsible for assisting us by being vigilant and informing reception or the stewards of any incidents.

Litchlake Farm will not be liable for any loss or damage to any vehicle or any loss or injury to any person, animal or object in any vehicle on site.

We reserve the right to withdraw admission, without refund, to anyone who disregards our rules or causes damage, annoyance, disturbance or nuisance.

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